Last updated: 23 September 2026

Jinaq is a lifestyle pet care brand offering pet shampoo and pet mist spray. Jinaq is operated by Terra Elements Sdn Bhd (1651520-K)(“Jinaq”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit jinaq.co@gmail.com, place an order or communicate with us.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact and delivery details: your name, email address, telephone number, billing address and delivery address.
  
• Order and transaction details: products purchased, order value, payment status, transaction references, and return or refund records.
  
• Customer-support information: messages, feedback, photographs and other information you provide when contacting us.
  
• Product-concern information: details you provide about your pet, product usage or a suspected reaction when we investigate a quality or safety concern. These details may form part of a support record linked to you.
  
• Marketing preferences: whether you have chosen to receive promotional communications and any subsequent changes to that choice.
  

Payment providers process the payment information needed to complete your purchase. The information available to Jinaq depends on the payment service used.

2. WHERE INFORMATION COMES FROM

We collect information directly from you when you place an order, complete a form or contact us.

We may also receive payment confirmations, delivery updates and related order information from the providers involved in processing and delivering your purchase.

Where website technologies collect information automatically, those technologies and their purposes are described in the cookies section below.

3. HOW WE USE YOUR INFORMATION

We use relevant personal information to:

• Process payments, fulfil orders and arrange delivery.
  
• Send order confirmations, delivery updates and other service messages.
  
• Respond to questions and manage returns, refunds or complaints.
  
• Investigate product-quality issues and suspected reactions.
  
• Maintain appropriate business and transaction records.
  
• Protect our website and customers against fraud or misuse.
  
• Meet applicable legal obligations and resolve disputes.
  

If you choose to receive marketing communications, we also use your contact details and preferences to send Jinaq news, product updates and offers.

4. REQUIRED AND OPTIONAL INFORMATION

Certain information is necessary to process an order, including your name, delivery details and the information required to complete payment. Required fields will be identified when information is collected.

If you do not provide necessary information, we may be unable to complete your purchase, deliver your order or resolve your request.

Marketing subscriptions and information marked as optional are voluntary. You do not need to subscribe to marketing to make a purchase.

5. WHO WE SHARE INFORMATION WITH

We share relevant information with service providers where necessary to operate our store and serve you. Depending on our website setup, these include:

• Website hosting and ecommerce providers.
  
• Payment processors.
  
• Courier and fulfilment providers.
  
• IT, business-record and customer-support providers.
  
• Email-marketing providers, if used.
  
• Professional advisers where reasonably necessary.
  

We may also disclose information to authorities or other parties where required or permitted by applicable law, including to address fraud or legal claims.

OUR USE OF SHOPIFY

Jinaq’s online store is hosted by Shopify, which provides the ecommerce platform we use to offer our products and manage purchases.

Shopify collects and processes personal information relating to your access to and use of our store to provide its services. Information you submit through our store is shared with Shopify and relevant service providers to support functions such as checkout, order processing and store security.

Your information may be transferred to, stored or processed in countries outside Malaysia. Where this occurs, applicable requirements for protecting and transferring personal information must be met.

For information about how Shopify handles personal information, please read the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal for information about available privacy choices and requests.

6. COOKIES AND SIMILAR TECHNOLOGIES

You can manage cookies through your browser settings. Blocking certain cookies may affect website functions such as maintaining your shopping cart.

Where additional choices or consent are required by applicable law, we will provide the relevant controls.

7. MARKETING CHOICES

Where we send promotional emails, you can unsubscribe using the link in the email or contact us at jinaq.co@gmail.com.

Opting out of marketing will not prevent us from sending necessary messages about your purchases, delivery, refunds or product-safety matters.

8. INFORMATION PROCESSED OUTSIDE MALAYSIA

Our service providers may store or process personal information outside Malaysia.

Where personal information is transferred outside Malaysia, we will meet the applicable Malaysian requirements for that transfer and take appropriate steps to protect the information.

9. KEEPING AND PROTECTING YOUR INFORMATION

We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, handling complaints and meeting applicable recordkeeping requirements.

When information is no longer needed, we will take appropriate steps to delete it or make it no longer identifiable.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. No online service can guarantee complete security.

Please do not send passwords, payment-card security codes or unnecessary sensitive personal information through customer-support messages.

10. YOUR RIGHTS AND REQUESTS

Subject to applicable Malaysian law and any relevant conditions or exceptions, you may:

• Request access to personal information we hold about you.
  
• Request correction of inaccurate or incomplete information.
  
• Withdraw consent for processing based on your consent.
  
• Require us to stop using your information for direct marketing.
  
• Request that processing likely to cause damage or distress be stopped where the law provides this right.
  
• Request transfer of your personal information to another data controller where the statutory data-portability requirements are met.
  

You may also ask us to delete information that is no longer needed. We may need to retain certain records to meet legal obligations or resolve outstanding matters.

Contact jinaq.co@gmail.com to make a request. We may reasonably verify your identity before acting and will respond within the applicable legal requirements.

If withdrawing consent affects our ability to provide a requested service, we will explain the consequences.

If you are concerned about how we handle your information, please contact us. You may also raise a complaint with Malaysia’s Personal Data Protection Commissioner.

11. THIRD-PARTY WEBSITES

Our website may link to third-party websites or services. Their privacy practices are governed by their own notices. Please review those notices before providing personal information.

12. CHANGES TO THIS POLICY

We may update this policy to reflect changes in our services, practices or legal obligations. The revised version will be published on this page with an updated date.

Where required, we will provide additional notice or obtain consent for relevant changes.

CONTACT INFORMATION

Jinaq, operated by Terra Elements Sdn Bhd
Email: jinaq.co@gmail.com
Business address: B-G-5, Dataran Emerald, Jalan PS 11, Prima Selayang, 68100 Batu Caves, Selangor, Malaysia